Refund Policy
Refund Policy
At Elvera, we take pride in offering high-quality handbags designed for everyday wear and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.
1. Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
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Item must be unused
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Returned in original packaging
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All tags, accessories, and inserts must be included
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Proof of purchase or order confirmation is required
Items returned without meeting these conditions may not be approved.
3. Return Shipping Costs
We are committed to maintaining clear and transparent return policies for our customers.
Defective, Damaged, or Incorrect Items
If your item arrives damaged or defective, please use the prepaid return label included in the package to return the item to us.
Customer Remorse (Change of Mind)
If you wish to return an item due to a change of mind, ordering the wrong size or color, or personal preference, you are responsible for arranging the return label and covering all return shipping costs. Shipping fees are non-refundable.
4. Restocking Fees
We value our customers. Elvera does NOT charge any restocking fee.
Restocking Fee: $0
5. How to Start a Return
Follow these simple steps:
Step 1 — Contact Us
Email us at support@elvera.shop with your:
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Order Number
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Reason for return
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Photos (required for damaged items)
Step 2 — Receive Instructions
Our support team will review your request and respond within 24 hours with return instructions.
Step 3 — Ship the Item
Pack the item securely in its original packaging and send it to our return address.
6. Refunds
Once your return is received and inspected:
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You will be notified of approval status.
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Approved refunds will be issued to your original payment method or bank, where applicable.
Refund Processing Time
Refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved by our team.
7. Exchanges
The fastest way to receive a different item is:
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Return the original item.
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Place a new order once the return is approved.
8. Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Final sale items (if marked at purchase)
Need Help?
If you have any questions or need assistance with your return, please contact us at:
Email: support@elvera.shop
Business Information
Store Name: Elvera
Website: https://elvera.shop/
Business Days: Monday – Friday
Business Hours : (9:00 AM – 5:00 PM)
Business Email: support@elvera.shop